Contact — Let's talk
Dennis will get back to you personally. No call center, no ticket system. You'll receive a response within 24 hours.
Do you have a project, a question, or just want to know if we’re the right partner for you? Send us a message or give us a call. For urgent emergencies (website down, deployment failure, hack): see Code-Rescue—we have a dedicated emergency intake service with a response time of less than 30 minutes.
Initial consultation
Free, 15 minutes, no preparation required
During our initial consultation, we’ll assess where you stand and what you need. No sales pitch, no hard sell.
Website, SEO, Project — where do you stand, and what's holding you back?
Where we see the three most important levers for change.
An honest answer—even if the response is “that’s not for us.”
If you'd like—a quote, a detailed discussion, or a referral to a more suitable partner.
Response times
| Scenario | Response time | Channel |
|---|---|---|
| Standard inquiry (form, email) | < 24 hours on business days | Email + optional callback |
| Pod partners (agencies) | < 1 hour on weekdays | Directly to Dennis |
| Code Rescue Emergency | < 30 min | via emergency intake |
We’ll call you back the same business day if we couldn’t be reached by phone.
How to reach us
Phone
+49 751 95899217 · Mon–Fri 9 a.m.–5 p.m. If Dennis is currently working on a project, he’ll call you back—guaranteed on the same business day. Emergencies outside business hours: Code-Rescue.
hallo@waterproof.agency · Response within 24 hours on weekdays. For urgent matters (hacked website, server outage), do not contact via email; instead, use Code-Rescue-Intake.
Dennis Hüttner on LinkedIn — for casual networking or to get to know each other.
Waterproof Web Wizard, Inc.
Managing Director: Dennis Hüttner
Location: Baienfurt near Ravensburg, Baden-Württemberg
Work arrangement: 100% remote since 2007 — throughout Germany and the entire DACH region
Commercial Register: see Legal Notice
We work entirely remotely. In-person meetings are possible by arrangement: in Ravensburg, at Lake Constance, or via video call (Jitsi/Whereby, encrypted).
About Dennis
Dennis Hüttner conducts every initial consultation himself
Dennis Hüttner is the CEO of Waterproof Web Wizard GmbH. He has been in the business since 2007, specializing in SEO and CMS development (TYPO3 v4 to v13.4 LTS, WordPress, Neos). Dennis reviews every inquiry personally, responds to emails directly, and returns calls in emergencies even outside of business hours.
FAQ
Frequently Asked Questions About the Initial Consultation
Seven direct answers — preparation, costs, data protection, NDA, payment.
Do I need to prepare?
No. Just tell us what's on your mind. We'll ask the right questions.
Is this really free?
Yes. 15 minutes, no hidden costs, no catch. If we can't help, we'll let you know. The only exception: Code Rescue emergencies have a priority fee.
How soon will I get a response?
Within 24 hours on business days. In emergencies (website down, hacking): via Code-Rescue in under 30 minutes.
Will I receive a confirmation after submitting the form?
Yes. You'll immediately receive an automatic confirmation email with a copy of your request and the estimated response time. If you don't receive it, check your spam folder or call us directly.
Will my information be shared with others?
No. We process your data solely for the purpose of responding to your inquiry (Art. 6(1)(b) GDPR). We do not share your data with third parties, nor do we track you via Facebook pixels or similar technologies.
Can I have an NDA in place beforehand?
Yes, we’re happy to do that for sensitive projects. Just let us know when you first contact us—we’ll send you our sample NDA as a PDF. We’ll also sign your NDA template.
What payment methods do you accept?
Invoice with a 14-day payment term following completion of services. For initial orders, a down payment is optional (typically 30–50% at the start of the project).
Choose the path that suits you best
15-minute initial consultation via phone or online form. Specific questions via email. Emergency: Code Rescue with a response time of less than 30 minutes. White-label partnership for agencies available separately.