Standard-Anfrage (Formular, E-Mail)
Antwortzeit: < 24 h werktags
Kanal: E-Mail + optional Rückruf
Dennis will get back to you personally. No call center, no ticket system. You’ll receive a response within 24 hours.
Do you have a project, a question, or just want to know if we’re the right partner for you? Write to us or give us a call. For urgent emergencies (website down, deployment failure, hack): see Code-Rescue — they have a dedicated emergency intake with a response time of under 30 minutes.
Antwortzeit: < 24 h werktags
Kanal: E-Mail + optional Rückruf
Antwortzeit: < 1 h werktags
Kanal: direkt zu Dennis
Antwortzeit: < 30 Min
Kanal: über Notfall-Intake
Antwortzeit: < 30 Min
Kanal: über Notfall-Intake
Initial Consultation
During our initial consultation, we'll figure out where you stand and what you need. No sales pitch, no hard sell.
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Website, SEO, Projekt — wo stehst du, was bremst dich.
About Dennis
Dennis Hüttner is the CEO of Waterproof Web Wizard GmbH. He has been in the business since 2007, specializing in SEO and CMS development (TYPO3 v4 to v14 LTS, WordPress, Neos). Dennis reviews every inquiry personally, responds to emails directly, and returns calls in emergencies even outside of business hours.
FAQ
Seven direct answers — preparation, costs, data protection, NDA, payment.
No. Just tell us what's on your mind. We'll ask the right questions.
Yes. 15 minutes, no hidden costs, no catch. If we can't help, we'll let you know. The only exception: Code Rescue emergencies have a priority fee.
Within 24 hours on business days. In emergencies (website down, hacking): via Code-Rescue in under 30 minutes.
Yes. You'll immediately receive an automatic confirmation email with a copy of your request and the estimated response time. If you don't receive it, check your spam folder or call us directly.
No. We process your data solely for the purpose of responding to your inquiry (Art. 6(1)(b) GDPR). We do not share your data with third parties, nor do we track you via Facebook pixels or similar technologies.
Yes, we’re happy to do that for sensitive projects. Just let us know when you first contact us—we’ll send you our sample NDA as a PDF. We’ll also sign your NDA template.
Invoice with a 14-day payment term following completion of services. For initial orders, a down payment is optional (typically 30–50% at the start of the project).