Deployment fails. The site is down. Your developer is unreachable. Your end customer is waiting. We’ll be there in 30 minutes.
Code-Rescue is our premium emergency service for agencies facing acute technical crises. No ticket system, no first-level support, no waiting on hold. Dennis Hüttner personally — immediate diagnosis, deployment-ready within four hours on weekdays. You remain able to act on behalf of your end customer.
Emergency scenarios
Code-Rescue steps in when standard support services are no longer sufficient and every hour of downtime costs money.
The update is complete, but the deployment goes wrong. White screen, 500 error, migration fails. Your developer is unavailable or can’t find the issue. We’ll handle the diagnosis and fix—TYPO3, WordPress, Composer conflicts, server configuration. Deployment-ready within 4 hours on weekdays.
The customer-facing site is down. Cause unknown: server, DNS, SSL, PHP version, plugin conflict, database error. We diagnose the issue immediately and fix it at the root cause, not just superficially. No temporary fixes that will resurface in three weeks.
Malware injection, phishing redirects, spam links in content, or a Google blacklist warning. We clean up the infection, close the entry vector, and document the incident—in compliance with the NDA, without leaving any external traces. Your end customer will only find out what you want them to know, and nothing more.
Your current developer is on sick leave, has resigned, or is simply unreachable. Launch date in 48 hours. We’ll take over the current state of the code, review it, fix critical issues, and support the go-live. No panic, no finger-pointing.
Code-Rescue Procedure
No chaos, no unanswered questions. A structured process so you can provide your customers with information at any time.
Just give us a call or send us a message. Dennis will answer the phone himself, ask three specific questions, and decide right away if and how we can help. No forms, no ticket system, no waiting on hold. Even at night and on weekends.
As soon as we have access: diagnosis. We review logs, error messages, and deployment logs to identify the root cause—not just the symptom. Within 15 minutes, you’ll know what’s broken and how long the fix will realistically take.
We fix the issue at its root, test locally or on the staging environment, document the changes we’ve made, and hand it over deployment-ready. No code base will be in worse shape after the incident than it was before. Weekdays: under 4 hours; weekends: by arrangement.
After the fix, you can create a brief post-mortem document if desired: cause, fix, and recommended measures to prevent recurrence. The document will be NDA-compliant and, if necessary, feature your branding. This allows you to show your client that the issue has been structurally resolved.
Terms and Conditions
Emergency services are not included in the Pod quota and are billed separately. All prices are net.
Quotes & Scoping: rough estimate free of charge · binding project scoping (€250 net) — fully credited if the project is commissioned, otherwise billed after 14 days (the fixed-price roadmap is yours to keep).
Hourly billing for emergency calls on weekdays. Minimum charge of 1 hour, then in 15-minute increments.
Guaranteed response within 60 minutes, even at night. Flat rate includes 3 hours of work; additional hours billed hourly.
Emergency service on weekends or at night outside of regular business hours. Higher hourly rate, same quality and response time.
If you know a launch is risky, we're there as a silent backup. We'll support you through the go-live without charging an emergency fee—as long as nothing goes wrong.
Advertising agency · 8 employees
Code-Rescue deployment Oct. 2024
(anonymized)
The TYPO3 v12 update was supposed to go live on Friday evening. The deployment failed due to a conflict with a custom extension. The agency’s developer is unavailable, and the end client is expecting the new site to be up and running by Monday morning. We received the first call at 7:30 p.m.
Who is losing weight
At Code-Rescue, there’s no passing the buck to a team. Dennis Hüttner answers the phone himself, diagnoses the issue himself, and fixes it himself. In business since 2007, a TYPO3 specialist since v4, and an expert in WordPress—from basic maintenance to WooCommerce migration. He recognizes error patterns from 18 years of project experience—and he stays on the case until the problem is solved.
FAQ
Six answers regarding the process, terms, and how it differs from the Pod.
Call us directly at +49 751 95899217. No ticket system, no forms. Dennis will answer personally or call you back within 30 minutes. Alternatively, send an email with the subject line “Code-Rescue”—we’ll respond immediately.
Emergency hourly rate on weekdays starting at €270/hour, with a minimum charge of 1 hour. Weekends and nights starting at €390/hour. VIP Emergency (response time < 60 min, includes 3 hours) flat rate of €1,000. Launch support (scheduled, non-emergency) at the standard rate of €108/hour.
No. Code-Rescue is always billed separately, even for active Pod partners. The Pod covers planned implementation, while Code-Rescue is a premium emergency service outside of that capacity.
SSH or SFTP access, Composer credentials if needed, a brief description of the issue, or a screenshot. We’ll gather what we need and ask specific questions—no lengthy briefings while the site is down.
Only if you want us to. By default, we stay in the background—you communicate with your client, and we communicate with you. If you’d like, we can act as a freelance developer for your agency.
After the diagnosis, we’ll provide you with a realistic time estimate before we proceed. No unpleasant surprises when the bill comes. If a job takes longer than expected, we’ll keep you updated on our progress.
You can always get a rough estimate of the cost for free and with no obligation. If you need a reliable fixed-price quote, you can commission a binding project scoping separately (scope of work, tech stack, timeline, fixed price)—you’ll receive a fixed-price roadmap that’s yours to keep. Flat rate of €250 net.
If the project is awarded, we’ll credit 100% of the scoping fee toward the project total—even if your end client’s approval comes weeks later. If the project isn’t awarded, the scoping fee will be billed 14 days after delivery; you keep the finished roadmap.
Either way, it’s fair: serious projects effectively cost you nothing—and we don’t waste senior staff time on endless proposal cycles.
No need to fill out a form or open a ticket. Just give us a call—Dennis will answer personally and decide within two minutes whether and how we can help.