// glossary entry

Lead

Definition: A person who has specifically expressed interest in your offer, by filling out a form, calling, sending an email, or requesting an appointment.

Everyday analogy: A visitor looking in your store window becomes a lead as soon as they open the door and ask for you. Before that, they’re just a statistic.

How we use this: In every web design project, we define what constitutes a lead. Without a clear definition of a lead, there can be no accurate conversion tracking.

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