// glossary entry

Uptime

Definition: The percentage of time a website is accessible and functional, usually expressed as a percentage. 99.9% uptime means about 8 hours of downtime per year.

Everyday analogy: Think of a store’s hours of operation. 99.9% means it’s practically always open, but occasionally closed for cleaning.

How we use this: We measure uptime externally (not in-house) and report monthly. If the SLA threshold is not met, credits are automatically issued.

// synonyms

  • Availability
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