// glossary entry

Review Management

What is review management?

Review management is the structured collection, response to, and use of customer reviews on Google, ProvenExpert, kununu, Trustpilot, or industry-specific portals. This includes automated review requests after a purchase or order, timely responses to all reviews (both positive and negative), monitoring alerts, and the integration of reviews as trust signals on your own website. At Waterproof Web Wizard, we design review processes to integrate seamlessly into day-to-day operations, not as a special marketing project, but as a standard part of the process following every completed project.

// synonyms

  • Review Management
  • Performance Management
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