Stakeholder Workshop
Workshop for the Board, members, and staff.
Search Console data was technically enriched, user flow was cross-checked, and this resulted in navigation chains with a rationale for each item and a psychological trigger for each chain. This way, search queries become the basis for navigation structure rather than relying on gut instinct.
Background
Industry association with a complex structure. The navigation must cater to 4 target groups, over 240 members, and the general public simultaneously.
Stakeholder workshops with conflicting interests. Result: Policy-driven navigation, not user-driven navigation.
GSC Top 100 queries classified, user flow cross-checked in GA4, association statistics combined. Data + triggers instead of stakeholder preferences.
5 days
Top 100 queries from the past 12 months. Categories: Members / General Public / Professional Association / Politics.
GA4 paths cross-checked. Which queries lead where?
Member demographics, key topics. Cross-referencing with queries.
4 navigation chains, each with a rationale and a psychological trigger.
Tools
Voice
We had been using Search Console for years, but no one had turned the data into a strategy. The navigation concept was the first concrete result.
GSC data is strategic information, not just SEO reports.
Navigation items need justification — stakeholders accept the data.
A psychological trigger for each navigation chain makes the effect measurable.
Yes, using a different data mix: GSC + sales data + shopping cart funnel.
3–5 days of auditing + 1–2 weeks of iteration with stakeholders.
€3,000–7,000, depending on complexity. Includes a presentation to stakeholders.
5-day audit, data-driven approach, justification provided for each item.